Privacy Policy – Vaishvi Hospital

Effective Date: May 29, 2026

At Vaishvi Hospital, we value and respect the privacy of our patients, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect personal and healthcare-related information when you interact with our hospital, website, WhatsApp communication channels, and healthcare services.

1. Information We Collect

Personal Information

• Full name
• Mobile number
• Email address
• Residential address
• Age and gender
• Emergency contact information

Medical & Healthcare Information

• Appointment details
• Medical history voluntarily provided by patients
• Prescriptions and diagnostic reports
• Treatment records
• Billing and payment details

Communication Information

• WhatsApp messages
• SMS
• Phone calls
• Emails
• Website contact forms

This may include appointment confirmations, reminders, follow-ups, support requests, and healthcare notifications.

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

2. How We Use Your Information

Information collected is used strictly for legitimate healthcare and hospital operational purposes, including:

• Appointment booking and management
• Medical consultation and treatment
• Sending appointment reminders and healthcare notifications
• Sharing reports, prescriptions, and follow-up information
• Customer support and grievance handling
• Billing and payment processing
• Compliance with legal and regulatory obligations
• Communication through the official WhatsApp Business Platform

Vaishvi Hospital does not sell, rent, trade, or misuse personal or medical information for unauthorized purposes.

3. WhatsApp Business Communication

Vaishvi Hospital uses the official WhatsApp Business Platform solely for healthcare-related communication, including:

• Appointment confirmations
• Appointment reminders
• Follow-up communication
• Prescription and report notifications
• Patient support communication

Messages are sent only to patients or users who have voluntarily shared their contact details or provided consent for communication.

Users may opt out of WhatsApp communication at any time by replying “STOP” or by contacting the hospital directly.

4. Data Sharing and Disclosure

Information may be shared only with:

• Authorized hospital staff and medical professionals
• Trusted technology and cloud service providers
• Official WhatsApp Business service providers
• Government or legal authorities when required by law

5. Data Security

Vaishvi Hospital implements reasonable technical and organizational measures to protect personal and healthcare information, including:

• Secure hosting infrastructure
• Access controls and authentication
• Restricted staff access
• Encrypted communication where applicable

6. Data Retention

Personal and healthcare information is retained only for:

• Healthcare service purposes
• Medical record maintenance
• Legal and regulatory compliance
• Internal administrative operations

7. Cookies and Analytics

Our website may use cookies and analytics technologies to:

• Improve website functionality
• Analyze traffic and usage
• Enhance user experience

Users may disable cookies through their browser settings.

8. User Rights

• Access personal information
• Request correction of inaccurate data
• Withdraw communication consent
• Opt out of WhatsApp communication
• Request deletion of non-mandatory data

9. Children’s Privacy

Vaishvi Hospital does not knowingly collect personal information from minors without consent from parents or legal guardians.

10. Third-Party Services

Our services may integrate with third-party platforms including Meta and WhatsApp Business services. Such services may also be governed by their own privacy policies and terms.

11. Changes to This Privacy Policy

Vaishvi Hospital reserves the right to update this Privacy Policy at any time. Updated versions will be published on the official website with the revised effective date.

12. Contact Information